All hats must be processed through our portal within 28 days of receipt of your order.
All hats must be returned new, unused, with all Jasper Conran London garment tags and labels attached, including the anti-wear ribbon.
Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your return request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014).
A confirmation email will be sent to the account holder once the refund is processed.
Please note that any hats received with the anti-wear ribbon attached, must be returned with it attached and intact for a full refund.
Any hats that have been altered, cannot be returned.
You can return your item through our returns portal, and there will be a return fee of £5.50 for UK customers.
If you choose to return your parcel using your own courier, please note that the item is your responsibility until it reaches us.
Therefore, for your own protection we recommend that you send the parcel using a trackable delivery service that provides insurance for the value of the goods.
The cost of returning the item to us will not be refunded, however we shall waive our return fee from the refund.
If a refund is approved, any delivery charge paid at the time of purchase will be refunded.
For international customers, we do not provide a return label, and the item is your responsibility until it reaches us.
Please click the returns link below to start this process: https://jasperconranlondon.loopreturns.com
Faulty Items
If you have a faulty item, please contact Customer Services before returning this item. If this item is to be returned, then once it has been received at our warehouse, we will inspect the returned item(s) and if said item is found to be faulty, you will be refunded in full within 14 days of us receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed.
Terms & Conditions
Returned items which are not in a new and unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items. New and unused means you have kept all original packaging and labels in good condition, the product can be resold at full price, and you have not used the product. If you have your receipt or order confirmation email, we will refund using the original payment method used. If you purchased online with a gift card or voucher, we will refund you to an e-gift card. Gift cards / E Gift cards / vouchers cannot be returned or exchanged for cash. We are unable to refund or exchange products made to your own specifications or personalised for you, unless faulty. Please note that if you return products which are outside our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
Free Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above.Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per the Jasper Conran London Returns Policy, we will aim to process your exchange request within 14 days of receiving your returned goods (this is in line with the Consumer Contract Regulations 2014). *under the conditions set out in our returns policy above.Please click the returns link below to start this process :https://jasperconranlondon.loopreturns.com
